Please click on the questions below to view answers.
What is your company's shipping policy?
Other important shipping information:
Packages are shipped Monday through Friday. Please allow 1-2 business days for your order to leave our warehouse. Please note as the JetBed is a custom product, if your JetBed is not in stock we will need to build it. Please allow additional time for the manufacture process. We will do everything we can to ensure to inform you of any back order quickly. We will also inform you of an estimated time for delivery.
Express deliveries will be between Monday through Friday, holidays or any day that FedEx is closed. Weather conditions, world, national, or local events may cause unexpected changes to delivery schedules without notice.
Next Day and 2 Day Air within the contiguous 48 is guaranteed delivery (business days only – does not include Saturday or Sunday) with the exception of weather delays or world, national, or local events affecting the delivery area. Next Day or 2 Day Air to AK, HI, or Puerto Rico is not guaranteed.
Express service is delivered Monday through Friday.
Two weeks prior to Christmas, no delivery times are guaranteed. This includes Next Day, 2 Day, and 3 Day services.
I live outside the contiguous 48 states. What about shipping there? And how much?
I want to order via phone, fax or mail. How do I do that?
Representatives are available:
Monday-Friday 8:00am-5:00pm PST
In addition to a web and phone orders, a printable order form can be found at “How to Order” Print the PDF and fax or mail it to us.
I'm having trouble installing or using my Jet-Bed Products. How do I get more information?
What is your return policy?
NOTE: Due to the custom nature of the JetBed a 30% restocking fee will be applied to all returns.